Delivery & Returns

Delivery Info

UK

Standard Delivery – We charge a standard contribution for postage & packing of £3.95 per order regardless of the number of items. Funzees are normally delivered within 5 working days (2nd class, Royal Mail, recorded delivery) but during the Christmas period delivery may take much longer. We will publish the last date to guarantee Christmas delivery on the web-site. Orders received after this date will be delivered in January. Please bear in mind when completing the Shipping Address that all orders require a signature on receipt. As we use Royal Mail we cannot ask them to leave with neighbours or in the shed etc. Although they issue a tracking reference this can only be used to tell if they have attempted delivery, it does not give any information about the progress of delivery.

Express Delivery – next day delivery is available for an additional £6 per order(in addition to the standard delivery charge)if we receive details by midday. This means that you need to order before 10.00am. Please add Express Delivery as an item in your cart before checking out if you need this. Note; this applies to business days, so items ordered over the weekend will be dispatched on Monday. Express Delivery does not guarantee delivery at the week-end so items ordered by 10.00am on a Friday are not guaranteed for Saturday. For operational reasons we do not provide the Express Delivery option between December 19th and January 2nd

For any queries about your order, please email us: orders@funzee.co.uk

REST OF THE WORLD
This web-site is for UK delivery addresses only. If you want delivery in Germany please go to www.funzee.de; if you want delivery in USA please go towww.funzee.com; for any other country please try www.funzee.eu.

“No Quibbles” Returns/Refunds

You may return any item within 14 days of receipt if you are not happy with it (this is extended to 65 days for items bought as gifts during November/December, so funzees bought for Xmas can be exchanged or refunded as long as they are sent back to us “as new” by the end of the first week in January). Please make sure you include your contact details with the item and make it clear whether you require an exchange or refund.

If requested, we will issue a refund if the terms of return are adhered to.

Please note, the goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods and provides you with proof of posting (such as Royal Mail Recorded Delivery).We do not refund P&P costs unless an incorrect or faulty item was sent. Refunds will only be made to the paypal account on which the purchase was made – allow up to 10 working days for the refund to appear.

Please return items to:

Funzee Limited
Units 1 & 2, Taplins Court
Church Lane
Hartley Wintney
Hampshire
RG27 8XU

Refunds will only be made if items are returned to us within 14 days of receipt of the goods (65 days for November/December gift purchases).

Unfortunately, we will not refund items which are returned to us after the 14 (or 65) days period.

(We cannot make a refund for goods which have been stained by make-up, deodorant or perfumes whist being tried on or have been damaged by you after receipt. Items must be returned neatly folded and in a saleable condition. If we believe that reasonable care has not been taken of items in your possession we will contact you by email and may not be able to make a full refund for goods.)

For any queries about your return please email us: returns@funzee.co.uk

Payment

We do not receive or hold any of your financial details. We accept Paypal which offers you various ways to pay us including most debit/credit cards, or by echeque – find out more about ways to pay for your purchases at www.paypal.com.

All prices are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.